Frequently Asked Questions

At Soie & Vie, we believe in quiet luxury, silk stories, and everyday beauty wrapped with intention. Below are answers to your most-asked questions.
What materials do you use?

Our scarves are crafted from 100% Habotai silk; light, breathable, and fluid. Our scrunchies are made from a sculptural blend of 70% Organza and 30% Polyester; airy, structured, and soft to the touch.

Silk is delicate, but when treated with love, it lasts beautifully.

  • Gently hand wash in cold water with a mild detergent

  • Do not wring — blot and lay flat to dry

Iron on low with a cloth barrier, or steam softly Keep away from direct sunlight and sharp objects for best longevity.

Yes, every order is wrapped in our signature wax seal envelope.

We currently ship across Singapore, United States, Canada, Germany, Malaysia, Australia and New Zealand and we are working on adding more to our list. Shipping rates and timelines will be shown at checkout.

Our pre-orders dispatch within 2-4 weeks and it takes another 1-2 weeks to reach you based on your country.

Due to the intimate and delicate nature of silk accessories, all sales are final. But if your item arrives damaged or with a quality issue, reach out within 7 days and we’ll make it right — no fuss.

Yes! Please do write to us at hello@soieandvie with your order ID and we would love to add your custom message to the order.